Friday, 9 November 2012

Lost property on hong kong bus

Just fyi, peeps. If you ever lose something on a New World First Bus, here's what you do.

First of all, call 2873 0818. You'll get several options, choose "speak to a customer service representative". We called this number about 11.30 one night, no answer. But about 7am the next morning, someone answered.

If they have found your lost property, they'll give you a reference number. If you are picking it up for someone else, take a letter written by that person to authorise you to pick it up. Include the ref number and the person's HKID.

The office is at NWFB's headquarters at 8 Chong Fu Road. It's about a ten minute walk from Heng Fa Chuen MTR station. I went there at 9 am, the day after the item was lost, and it hadn't been delivered yet, so I have to go back later. Grr.

They called me back from this number 3172 5400 to tell me when it had arrived, so that might be worth trying before you schlep to Heng Fa Chuen.

Super boring blog post I know, but might be useful to someone.


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